References in Utilities

EDF provides over 5,000 companies with round-the-clock advice from its experts and sales staff via a dedicated and interactive sales website. The hotline service that runs parallel with the site guarantees the high quality and availability of the service to customers. 

The billing solution GAS-XTM was implemented for this leading supplier of natural gas, allowing it to optimise and automate their billing process. GAS-X Portal, integrated into Wingas’ website, enables customers to access data relevant to their invoice in real-time. 

The Swedish Power Board, which manages over 15,000 km of high voltage lines, needed a homogeneous IT architecture to help it adopt a more innovative IT strategy. It chose Steria to define guidelines on how to further develop IT, increase project quality, improve purchasing and request for tender processes, as well as implement tools for the follow up of IT related costs. 

A new CRM-system was designed and developed for citizens using this municipal utility provider. Along with a customised and re-designed user interface, Stadtwerke Leipzig now has defined workflows for customer information and complaints, resulting in an improved communication process from the first contact until billing.