Utilities

The next ten years will be marked by the continuing deregulation of residential gas and electricity markets, the metamorphosis of the European energy industry and the evolution of core activities in these sectors.

The liberalisation of the market has driven energy providers to develop new, more sophisticated commercial offers in order to attract and retain customers and to penetrate new international markets. It has also led to the separation of production, transport and distribution activities.

Greater coordination between the various players is now therefore required in order to optimise production according to demand and to other more unpredictable parameters, such as weather conditions. The security of the electricity supply to residences and companies depends upon it. Recent events in various European countries and the United States have shown the extent to which this coordination is crucial.

Vertical solutions for optimising business processes
Utilities companies need to master the complexity of their information systems, as well as guaranteeing their security and updating them to meet new challenges in the sector. Thanks to their awareness of specific requirements of the electricity and gas industry, Steria’s teams are able to offer their customers solutions for optimising their processes at every level, from production to the end consumer.

Steria designs and develops solutions for optimising performance, predicting consumption and balancing production and consumption in order to regulate supply and demand in the short and medium term, given that electricity cannot be stored.

The Group’s consultants integrate and configure vertical software packages such as SAP/ISU to allow utilities companies to tailor their sales and marketing, customer relationship management, inter-operator data exchange and billing processes.

Steria also develops solutions for managing infrastructure maintenance (power lines), legal reporting to European regulators and the invoicing process.

For the specific needs of the gas industry, it has created GAS-XTM, an integrated solution for collecting and calculating data used for billing, which is aimed at gas producers and transporters.

Steria has included the latest mobility techniques in its offers for network inspection and reading meters and electricity or gas quality indicators. Checks can be carried out remotely or using handheld devices and the information is added to the customer’s information system in real-time.