Telecommunications

Increasingly advanced standards and technologies, fixed and mobile network convergence and multiple other media advancements continue to stimulating the development of innovative applications and the emergence of new players.
In order to offer their customers next-generation services that combine voice, data and images and that incorporate the content and products of their business partners, telecommunications carriers must be able to rely on an information system that can rapidly be updated to keep in step with market evolutions and cultural changes to user generations.

Responding and adapting to new services
Steria provides pioneering service activation and billing solutions to help carriers cut their response times and thereby rapidly roll out innovative sales proposals that include multi-platform offers and multi-supplier content.

These competencies are particularly suited to handling carriers’ MVNO (1) processes and to managing relationships between virtual operators and Internet service providers.

Service quality
Steria helps telecoms carriers to apply a comprehensive quality management policy, comprising multi-channel optimisation of customer relationships using CRM (2) and rolling out solutions to monitor the quality of their networks and services.

The Group’s Business Service Management (BSM) offer enables carriers to identify and address weak areas in their information systems in order to optimise performance and stay on top of the perpetually higher demand for network resources.


(1) MVNO: Mobile Virtual Network Operator.
(2) CRM: Customer Relationship Management.