References

Belgium’s Ministry of the Interior has awarded Steria the contract to supply the country’s local governments with infrastructure and related services for the deployment of electronic identity cards to all citizens. This follows a test phase that lasted 14 months with 11 pilot sites with more than 50,000 e-identity cards issued. In addition, over the next 7 months, Steria will provide helpdesks and training. It is planned that by 2009, all Belgian citizens will carry an e-identity card.

Since a few years there is electronic voting in Belgium. About 43% of the population will be voting by the computer on the 18th of May. For this purpose, requested by the National Register, Steria prepares the applications, provides the computers to the cities and takes care of the technical interventions on the day of the elections. Steria does this for 207 cities.

Thanks to the Eurodac-system the member countries are able to identify persons seeking asylum and persons that illegally crossed an outer border of the Community. By Comparing the fingerprints, the member countries can check if a person seeking asylum or a stranger staying illegally on the territory, already placed a request in another member country.
The system consists of a central unit, administrated by the European Commission, a computerised central database and electronic means for the data transmission between the member countries and the central database. Steria designed the central identification system.

Steria is preparing a new generation of the Schengen Information System (SIS II) that allows the competent authorities in the Member States to obtain information on persons wanted in addition to stolen or missing property. The contract also includes the development of a Visa Information System (VIS) to manage visa requests for entry into European countries and facilitate the exchange of data between Member States. 

To provide a solid foundation for future business transformations, a new infrastructure will be designed, developed and implemented to ensure increased simplicity and standardisation of IT services. An Electronic Document and Records Management System (EDRMS) will deliver more structured methods of sharing information across all departments.

* Following Machinery of Government changes on 5 May 2006, a new Department for Communities and Local Government was created as a successor department to the Office of the Deputy Prime Minister.

The Council decided to outsource its human resources management to enable staff to refocus on core activities and offer a better level of service to citizens. This is the first instance of an HR Payroll BPO project in the French public sector.

The postal service re-engineered its portal to provide multi-lingual services to 40 million citizens and 2 million companies. Users can pay for and send documents over the Internet and receive secure notifications on-line. Other applications have been designed to improve the 63,000 employees’ internal processes such as a complaint management procedure.

The national board of student aid externalised the project management of key internal applications development, concerning loans and grants and loan reimbursement. By turning these applications into e-services, the 1,000 CSN employees have more time to process complex matters and offer a better service to their 2 million borrowers.

A pioneering project which delivered a Cross Department Data Exchange system allows the police force to electronically transfer data from its command and control function to other UK forces and effectively deal with each incident.

The project JobPass is designed to facilitate the exchange of information between jobseekers, FOREM and other organisations involved with unemployment. A single, secure access to this new e-government platform is guaranteed using a smart card or the Belgian electronic identity card.

Council services are made highly accessible to the public, enabling the delivery of excellent customer service from the council’s 5,500 employees. Outsourcing the support for its IT infrastructure allows the council to concentrate its resources on processing housing benefits and social service provision faster.

A solution was installed that can quickly and efficiently compare fingerprints with central databases, whether the police officers are in the field with a mobile unit or in the office with a stationary PC. The solution is a key tool in efforts to combat international crime.

Outsourcing the operation of their telecoms infrastructure and ICT services, Havant is now able to meet e-Government targets, reduce running costs by 10% and improve citizen life with solutions such as an e-payment system for paying parking fines and council taxes on-line.

A portal was created to allow civil servants to access and verify tax declarations coming from different sources (paper or electronic documents). This has enabled the Ministry to reduce its consumption of paper, gain in time and in accuracy and achieve overall better management.

This administration chose to design a new system to increase data protection and improve the network, consisting of 145 sites and 7,500 users across Andalucia. It enables higher workloads whilst protecting confidentiality and integrity of data exchange. Citizens’ details are highly protected in compliance with the personal data protection legislation.

A workforce management solution deployed for parking attendants and highway services using mobile computing devices has facilitated the relationship with motorists. It has decreased the backlog of ticket opposition, improved response time for replying to letters and increased ticket collection rates.

In order to evaluate employment programs financed by the European Social Fund (such as helping an individual re-enter the labour market, adult training and business start-up assistance), the Ministry decided to develop an IT-based tool to control and measure the programs’ effectiveness. In turn, the Ministry can attribute subsidies to these programs more efficiently and better meet reporting requirements.

Tarragona’s County Council required strategic consulting to define an electronic governance plan and implement its corresponding platform. It provides services for municipalities and citizens in the province, using electronic request processing. Moreover, an application facilitates document management for the Council’s 1,000 employees using an intranet based on ASP technology.

As part of a “Reshaping Services Programme”, designed to revolutionise the way the council operates and interacts with its citizens, Steria has improved its website to help it meet the necessary guidelines for AA compliance, in line with e-Government and accessibility requirements.