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This assests trust company has chosen Steria and the solution offered by Steria’s partner, Imprivata, for the integration of a "Single Sign On" system. The strong authentication of this system is managed by means of implementation of biometric readers. This project guarantees an optimal security and an increased comfort for the employees.
The 3 year project consists in putting in place all services for the group’s Service Desk: 1400 PC’s, 80 servers and evaluation of results by the client based on a SLA. This project goes across borders and will comprise the management of 4 companies on 6 different sites throughout Luxembourg, Belgium and Ireland.
This leading investment funds provider, targeting private customers of the German Savings Banks Group, decided to implement a document management and electronic archiving system. Its staff are now able to find relevant data within seconds and react faster to all customer requests.
Thanks to the electronic payment solution Stecard, the bank can now offer faster and more efficient service to and greater security for all consumers.
This banking giant chose to outsource the maintenance of existing applications in order to focus on new projects and strategic operations. Among the outsourcing services provided is the corrective and developmental maintenance of cash flow, seizure, tax and checking services as well as two critical applications: transfers and investment portfolios.
While developing the Savings application as part of the replacement Electronic Trading System, Steria continues to support the Lending, Savings and Unsecured Loan applications that underpin Northern Rock’s highly successful on-line sales channel.
This bank, providing financial services to the Belgian and international diamond trade, outsourced their entire IT infrastructure to the Belgian data centre with a 24/7 SLA. The contract provides a back-up service in case of disaster (DRP) and ITIL based service management including a service desk. The outcome is a better business and IT alignment during the internationalisation process of the bank.
Coordinating information systems for France’s leading employee health and pensions company enables the group’s 3,600 employees to manage accounts for 7 million insurance holders with total peace of mind.
VRK, part of one of the largest insurance groups in Germany (HUK-COBURG), decided to strengthen its presence in its specific market segment, which required consulting services regarding the optimisation of its sales concepts and the increase in exclusive sales partners.
Crédit Agricole & Caisses d’Epargne Investor Service Bank (Luxembourg) - This international outsourcing project based on a SLA – managed for 4 companies on 6 different sites throughout Luxembourg, Belgium, the Netherlands and Ireland – has been extended. The hardware monitored has now increased to 1,500 PCs and 120 servers.
Norway’s largest bank developed and implemented a multi-channel customer service response centre which helps manage customer interactions originated from phones, e-mail, internet, SMS and fax. These requests arrive in the same queue and are answered in order of business priority.
A contract was signed with this group of regional banks, consisting of the outsourcing of the IT production and infrastructure, including service desk and printing services. The outcome will be a significant cost reduction by using shared services of the Belgian data centre, better quality of service through the implementation of ITIL based service management processes and compliancy with recommendations of the Belgian banking commission regarding business continuity requirements.
To manage business transactions and processes, RSI, a technological services provider to rural banks, has selected Steria for its daily, 14-hour service desk which provides technological support for some 3,000 ATMs and 62,000 point-of-sale terminals. Now, more than 6 million customers of over 90 rural banks benefit from fully operational levels of service.
The e-money information systems for all European Caisses d’Epargne communicate via a dedicated international network. The Stecard solution is used to manage this function in France. Authorisation flows for banking operations (withdrawals) between France and Europe can now be managed more efficiently.